Delete a QRnaka account

You can delete your account yourself in two ways; both are confirmed with the account's 6-digit PIN.

In the QRnaka app (iOS / Android)

Open the app, go to Settings > Delete account, enter your PIN and confirm.

On the site

Sign in, open My account > Delete account, enter your PIN, tick that you understand and delete. Forgot the PIN? Get a code by SMS on the sign-in page and set a new one first.

After deleting

The account closes at once: every browser and app device is signed out and it cannot be used again.
The same mobile number can sign up for a new account (the old history does not move to it).
The account's data (the account, QR history, payments and usage records) is kept for at least 5 years after closing, as evidence of payments and tax, for audit and as the law requires, and is not used for anything else in that time.
Tracked QR codes already printed keep going to their destinations.
Membership bought through the App Store or Google Play: cancel its renewal in the store first; deleting the account does not cancel it.

By e-mail

Cannot use the app or sign in? E-mail contact@chawinnix.com with the account's mobile number; the team confirms you own it (a code by SMS to that number) before deleting it.

What is deleted, what is kept

Deleted: access to the account (the number, e-mail and LINE are taken off it, the PIN and password are cleared, signed-in devices stop working).
Kept for at least 5 years: purchases and receipts (tax law), usage records and computer traffic data, the account's QR history and tracked QR codes - not used for anything else.
Deleting the account is not a refund; refunds for App Store or Google Play purchases are asked for at that store.